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Gene­ral Terms and Conditions

Gene­ral Terms and Con­di­ti­ons — Feu­er und Eis Tou­ris­tik GmbH — Hiking and cycling tours

Gene­ral Terms and Con­di­ti­ons of
Feu­er und Eis Tou­ris­tik GmbH

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Dear cus­to­mers and travelers,

The fol­lo­wing pro­vi­si­ons, inso­far as they have been effec­tively agreed, shall form part of the packa­ge tra­vel con­tract con­cluded bet­ween the customer/traveler and Feu­er und Eis Tou­ris­tik GmbH, Mühl­bach­weg 6, 83700 Weiss­ach, her­ein­af­ter abbre­via­ted to “F&E”. They sup­ple­ment the sta­tu­to­ry pro­vi­si­ons of Sec­tions 651a — y BGB (Ger­man Civil Code) and Artic­les 250 and 252 of the EGBGB (Intro­duc­to­ry Act to the BGB) and com­ple­te them. Plea­se read the­se tra­vel con­di­ti­ons careful­ly befo­re booking!

1. con­clu­si­on of the packa­ge tra­vel con­tract, obli­ga­ti­ons of the customer/traveler; infor­ma­ti­on on the right of withdrawal

1.1. This appli­es to all boo­king channels: 

  1. a) The basis of F&E’s offer and the customer’s/traveler’s boo­king is the tra­vel adver­ti­se­ment and the sup­ple­men­ta­ry infor­ma­ti­on pro­vi­ded by F&E for the respec­ti­ve trip, inso­far as the­se are available to the customer/traveler at the time of booking.
  2. b) Tra­vel agents and boo­king offices are not aut­ho­ri­zed by F&E to make agree­ments, pro­vi­de infor­ma­ti­on or give assu­ran­ces that chan­ge the agreed con­tent of the packa­ge tra­vel con­tract, go bey­ond the tra­vel adver­ti­se­ment or the ser­vices con­trac­tual­ly pro­mi­sed by F&E or con­tra­dict it.
  3. c) Infor­ma­ti­on in hotel gui­des and simi­lar direc­to­ries that are not published by F&E shall not be bin­ding for F&E and F&E’s obli­ga­ti­on to per­form, unless they have been made part of F&E’s obli­ga­ti­on to per­form by express agree­ment with the customer/traveler.
  4. d) If the con­tent of the tra­vel con­fir­ma­ti­on from F&E devia­tes from the con­tent of the boo­king, this shall con­sti­tu­te a new offer from F&E to which it shall be bound for a peri­od of 3 days. The con­tract shall be con­cluded on the basis of this new offer, pro­vi­ded that F&E has poin­ted out the chan­ge with regard to the new offer and has ful­fil­led its pre-con­trac­tu­al infor­ma­ti­on obli­ga­ti­ons and the customer/traveler decla­res accep­tance to F&E within the bin­ding peri­od by means of an express decla­ra­ti­on or down payment. 
  5. e) The pre-con­trac­tu­al infor­ma­ti­on pro­vi­ded by F&E on the essen­ti­al cha­rac­te­ristics of the tra­vel ser­vices, the tra­vel pri­ce and all addi­tio­nal cos­ts, the pay­ment moda­li­ties, the mini­mum num­ber of par­ti­ci­pan­ts and the can­cel­la­ti­on fees (pur­su­ant to Artic­le 250 § 3 No. 1, 3 to 5 and 7 EGBGB) shall only not beco­me part of the packa­ge tra­vel con­tract if this has been express­ly agreed bet­ween the parties.
  6. f) The customer/traveler is lia­ble for all con­trac­tu­al obli­ga­ti­ons of fel­low tra­ve­lers for whom he makes the boo­king, as for his own, inso­far as he has assu­med a cor­re­spon­ding obli­ga­ti­on by express and sepa­ra­te declaration.

1.2. The fol­lo­wing appli­es to boo­kings made ver­bal­ly, by tele­pho­ne, in wri­ting, by e‑mail or fax: 

  1. a) With the boo­king, the customer/traveler makes a bin­ding offer to F&E to con­clude the packa­ge tra­vel con­tract. The customer/traveler is bound to the boo­king for 3 working days. 
  2. b) The con­tract is con­cluded upon receipt of the tra­vel con­fir­ma­ti­on (decla­ra­ti­on of accep­tance) by F&E. Upon — or imme­dia­te­ly after — con­clu­si­on of the con­tract, F&E shall send the customer/traveler a tra­vel con­fir­ma­ti­on in accordance with the sta­tu­to­ry requi­re­ments on a dura­ble medi­um (which enables the customer/traveler to keep or store the decla­ra­ti­on unch­an­ged in such a way that it is acces­si­ble to him/her within a reasonable peri­od of time, e.g. on paper or by email).e.g. on paper or by email), unless the customer/traveler is entit­led to a tra­vel con­fir­ma­ti­on in paper form in accordance with Art. 250 § 6 (1) sen­tence 2 EGBGB becau­se the con­tract was con­cluded in the simul­ta­neous phy­si­cal pre­sence of both par­ties or out­side of busi­ness premises. 

1.3. For boo­kings in elec­tro­nic busi­ness tran­sac­tions (e.g. Inter­net, app, tele­me­dia), the fol­lo­wing appli­es to the con­clu­si­on of the contract: 

  1. a) The elec­tro­nic boo­king pro­cess is explai­ned to the customer/traveler in the cor­re­spon­ding F&E application.
  2. b) The customer/traveler has a cor­re­spon­ding cor­rec­tion opti­on for cor­rec­ting their ent­ries, dele­ting or reset­ting the enti­re boo­king form, the use of which is explained.
  3. c) The con­tract lan­guages offe­red for the online boo­king are indi­ca­ted. Only the Ger­man lan­guage is legal­ly binding. 
  4. d) If the text of the con­tract is stored by F&E in the online boo­king sys­tem, the customer/traveler shall be infor­med of this and of the pos­si­bi­li­ty of retrie­ving the text of the con­tract at a later date.
  5. e) By cli­cking the “Book with obli­ga­ti­on to pay” but­ton, the customer/traveler makes a bin­ding offer to F&E to con­clude the packa­ge tra­vel con­tract. The customer/traveler shall be bound by this con­trac­tu­al offer for three working days from sen­ding the elec­tro­nic declaration. 
  6. f) The customer/traveler will recei­ve imme­dia­te elec­tro­nic con­fir­ma­ti­on of receipt of their booking.
  7. g) The trans­mis­si­on of the boo­king by cli­cking the “Book with obli­ga­ti­on to pay” but­ton does not con­sti­tu­te a cla­im by the customer/traveler to the con­clu­si­on of a packa­ge tra­vel con­tract in accordance with their boo­king details. Rather, F&E is free to deci­de whe­ther or not to accept the customer’s/traveler’s con­trac­tu­al offer. 
  8. h) The con­tract is con­cluded upon receipt of the tra­vel con­fir­ma­ti­on from F&E by the customer/traveler.
  9. i) If the tra­vel con­fir­ma­ti­on is issued imme­dia­te­ly after the customer/traveler has made the boo­king by cli­cking the “Book with obli­ga­ti­on to pay” but­ton by dis­play­ing the tra­vel con­fir­ma­ti­on direct­ly on the screen (boo­king in real time), the packa­ge tra­vel con­tract is con­cluded upon receipt and dis­play of this tra­vel con­fir­ma­ti­on by the customer/traveler on the screen, wit­hout the need for an inte­rim noti­fi­ca­ti­on of receipt of their boo­king in accordance with f), inso­far as the customer/traveler is offe­red the opti­on of saving the tra­vel con­fir­ma­ti­on on a dura­ble medi­um and prin­ting it out. Howe­ver, the bin­ding natu­re of the packa­ge tra­vel con­tract is not depen­dent on the customer/traveler actual­ly using the­se opti­ons for saving or prin­ting. F&E shall also send the customer/traveler a copy of the tra­vel con­fir­ma­ti­on in text form. 
1.4. F&E would like to point out that, in accordance with the sta­tu­to­ry pro­vi­si­ons (Sec­tion 312 (7) BGB), the­re is no right of with­dra­wal for packa­ge tra­vel con­tracts in accordance with Sec­tion 651a and Sec­tion 651c BGB that were con­cluded via distance sel­ling (let­ters, cata­logs, tele­pho­ne calls, faxes, e‑mails, mes­sa­ges sent via mobi­le pho­ne ser­vice (SMS) as well as radio, tele­me­dia and online ser­vices), but only the sta­tu­to­ry rights of with­dra­wal and ter­mi­na­ti­on, in par­ti­cu­lar the right of with­dra­wal in accordance with Sec­tion 651h BGB (see also Sec­tion 5). Howe­ver, the­re is a right of with­dra­wal if the con­tract for tra­vel ser­vices has been con­cluded out­side of busi­ness pre­mi­ses in accordance with Sec­tion 651a BGB, unless the ver­bal nego­tia­ti­ons on which the con­clu­si­on of the con­tract is based were con­duc­ted at the pri­or request of the con­su­mer; in the lat­ter case, the­re is also no right of withdrawal. 

2. pay­ment

2.1. F&E and tra­vel agents may only demand or accept pay­ment of the tra­vel pri­ce befo­re the end of the packa­ge tour if an effec­ti­ve insu­rance con­tract exists and the customer/traveler has been pro­vi­ded with the insu­rance cer­ti­fi­ca­te with the name and cont­act details of the insurer in a clear, com­pre­hen­si­ble and pro­mi­nent man­ner. After con­clu­si­on of the con­tract, a depo­sit of 20% of the tour pri­ce is due for pay­ment against deli­very of the insu­rance cer­ti­fi­ca­te. The remai­ning pay­ment is due 4 weeks befo­re the start of the tour, pro­vi­ded that the secu­ri­ty cer­ti­fi­ca­te has been han­ded over and the tour can no lon­ger be can­ce­led for the reason sta­ted in sec­tion 5. For boo­kings made less than 4 weeks befo­re the start of the tour, the enti­re tour pri­ce is due for pay­ment immediately. 

2.2. If the customer/traveler fails to make the down pay­ment and/or the final pay­ment in accordance with the agreed pay­ment due dates, alt­hough F&E is wil­ling and able to pro­vi­de the con­trac­tu­al ser­vices pro­per­ly, has ful­fil­led its sta­tu­to­ry infor­ma­ti­on obli­ga­ti­ons and the customer/traveler has no sta­tu­to­ry or con­trac­tu­al right of set-off or reten­ti­on, and if the tra­ve­ler is respon­si­ble for the delay in pay­ment, F&E shall be entit­led to with­draw from the packa­ge tra­vel con­tract after issuing a remin­der with a dead­line and after expiry of the dead­line and to char­ge the customer/traveler with can­cel­la­ti­on cos­ts in accordance with sec­tion 5.E is entit­led to with­draw from the packa­ge tra­vel con­tract after issuing a remin­der with a dead­line and after the dead­line has expi­red and to char­ge the customer/traveler can­cel­la­ti­on cos­ts in accordance with sec­tion 5.

3. chan­ges to the con­tent of the con­tract befo­re the start of the trip that do not affect the tra­vel price

3.1. F&E shall be per­mit­ted to devia­te from the agreed con­tent of the packa­ge tra­vel con­tract in respect of essen­ti­al fea­tures of tra­vel ser­vices which beco­me neces­sa­ry after con­clu­si­on of the con­tract and which were not brought about by F&E in bad faith befo­re the start of the trip, pro­vi­ded that the devia­ti­ons are insi­gni­fi­cant and do not impair the over­all natu­re of the trip.

3.2. F&E is obli­ged to inform the customer/traveler of any chan­ges to ser­vices imme­dia­te­ly after beco­ming awa­re of the reason for the chan­ge on a dura­ble medi­um (e.g. also by e‑mail, SMS or voice mes­sa­ge) in a clear, com­pre­hen­si­ble and pro­mi­nent manner.

3.3. In the event of a signi­fi­cant chan­ge to an essen­ti­al fea­ture of a tra­vel ser­vice or a devia­ti­on from spe­cial requi­re­ments of the customer/traveler that have beco­me part of the packa­ge tra­vel con­tract, the customer/traveler shall be entit­led to eit­her accept the chan­ge or with­draw from the packa­ge tra­vel con­tract free of char­ge within a reasonable peri­od of time set by F&E at the same time as noti­fi­ca­ti­on of the chan­ge. If the customer/traveler does not express­ly decla­re their with­dra­wal from the packa­ge tra­vel con­tract to F&E within the peri­od set by F&E, the chan­ge shall be dee­med to have been accepted. 

3.4. Any war­ran­ty claims shall remain unaf­fec­ted if the modi­fied ser­vices are defec­ti­ve. If F&E had lower cos­ts for the exe­cu­ti­on of the chan­ged trip or a pos­si­bly offe­red repla­ce­ment trip with the same qua­li­ty at the same pri­ce, the customer/traveler shall be reim­bur­sed the dif­fe­rence in accordance with § 651m para. 2 BGB (Ger­man Civil Code) 

4. pri­ce increase; pri­ce reduction

4.1. In accordance with Sec­tions 651f, 651g BGB and the fol­lo­wing pro­vi­si­ons, F&E reser­ves the right to increase the tra­vel pri­ce agreed in the packa­ge tra­vel con­tract if the­re is a chan­ge in the tra­vel pri­ce after con­clu­si­on of the contract. 
  1. a) Increase in the pri­ce for the trans­por­ta­ti­on of pas­sen­gers due to hig­her cos­ts for fuel or other ener­gy sources,
  2. b) an increase in taxes and other char­ges for agreed tra­vel ser­vices, such as tou­rist taxes, port or air­port char­ges, or
  3. c) Chan­ge in the exch­an­ge rates appli­ca­ble to the packa­ge tour in question


has a direct effect on the tra­vel price.

4.2. An increase in the tra­vel pri­ce is only per­mis­si­ble if F&E informs the customer/traveler cle­ar­ly and com­pre­hen­si­bly in text form about the pri­ce increase and the reasons for it, inclu­ding the cal­cu­la­ti­on of the pri­ce increase. 

a) In the event of an increase in the pri­ce for the trans­por­ta­ti­on of per­sons in accordance with 4.1a), F&E may increase the tra­vel pri­ce in accordance with the fol­lo­wing calculation:

In the event of a seat-rela­ted increase, F&E may demand the amount of the increase from the customer/traveler. Other­wi­se, the increased cos­ts for fuel or other ener­gy sources reques­ted by F&E from the car­ri­er per means of trans­por­ta­ti­on shall be divi­ded by the num­ber of per­sons trans­por­ted. F&E may demand the resul­ting increase for each per­son trans­por­ted from the customer/traveler.

b) In the event of an increase in taxes and other char­ges in accordance with 4.1b), the tra­vel pri­ce may be increased by the cor­re­spon­ding pro rata amount. 

c) In the event of an increase in exch­an­ge rates pur­su­ant to 4.1c), the tour pri­ce may be increased to the ext­ent that the tour has beco­me more expen­si­ve for F&E as a result. 

4.4. F&E is obli­ged to grant the customer/traveler a reduc­tion in the tra­vel pri­ce at his request if and to the ext­ent that the pri­ces, char­ges or exch­an­ge rates spe­ci­fied in 4.1 a) — c) have chan­ged after con­clu­si­on of the con­tract and befo­re the start of the trip and this results in lower cos­ts for F&E. If the customer/traveler has paid more than the amount owed hereun­der, F&E shall reim­bur­se the addi­tio­nal amount. Howe­ver, F&E may deduct the admi­nis­tra­ti­ve expen­ses actual­ly incur­red by F&E from the addi­tio­nal amount to be reim­bur­sed. At the customer’s/traveler’s request, F&E shall pro­vi­de evi­dence of the amount of admi­nis­tra­ti­ve expen­ses incurred. 

4.5. Pri­ce increa­ses are only per­mis­si­ble up to the 20th day befo­re the start of the trip, recei­ved by the customer/traveler.

4.6. In the event of pri­ce increa­ses of more than 8%, the customer/traveler shall be entit­led to eit­her accept the chan­ge or with­draw from the packa­ge tra­vel con­tract free of char­ge within a reasonable peri­od set by F&E at the same time as noti­fi­ca­ti­on of the pri­ce increase. If the customer/traveler does not express­ly decla­re their with­dra­wal from the packa­ge tra­vel con­tract to F&E within the peri­od set by F&E, the chan­ge shall be dee­med to have been accepted. 

5. with­dra­wal by the customer/traveler befo­re the start of the trip: can­cel­la­ti­on costs

5.1. The customer/traveler may with­draw from the packa­ge tra­vel con­tract at any time befo­re the start of the trip. The with­dra­wal must be declared to F&E at the address given below; if the trip was boo­ked via a tra­vel agent, the with­dra­wal may also be declared to the tra­vel agent. The customer/traveler is advi­sed to decla­re the with­dra­wal in text form. 

5.2. If the customer/traveler with­draws befo­re the start of the trip or if the tra­ve­ler does not start the trip, F&E shall lose its cla­im to the tra­vel pri­ce. Ins­tead, F&E may demand reasonable com­pen­sa­ti­on inso­far as it is not respon­si­ble for the with­dra­wal. F&E may not demand com­pen­sa­ti­on if unavo­ida­ble, extra­or­di­na­ry cir­cum­s­tances occur at the desti­na­ti­on or in its imme­dia­te vici­ni­ty which signi­fi­cant­ly impair the per­for­mance of the packa­ge tour or the trans­por­ta­ti­on of per­sons to the desti­na­ti­on; cir­cum­s­tances are unavo­ida­ble and extra­or­di­na­ry if they are bey­ond the con­trol of the par­ty invo­king them and their con­se­quen­ces could not have been avo­ided even if all reasonable pre­cau­ti­ons had been taken. 

5.3. F&E has deter­mi­ned the fol­lo­wing com­pen­sa­ti­on flat rates taking into account the peri­od bet­ween the decla­ra­ti­on of with­dra­wal and the start of the trip as well as the expec­ted savings in expen­ses and the expec­ted inco­me from other uses of the tra­vel ser­vices. The com­pen­sa­ti­on is cal­cu­la­ted accor­ding to the time of receipt of the decla­ra­ti­on of with­dra­wal as fol­lows with the respec­ti­ve can­cel­la­ti­on scale: 

  1. a) own arri­val in the desti­na­ti­on are­as
    up to 30 days befo­re depar­tu­re 25 %
    from 29 to 15 days befo­re depar­tu­re 50 %
    from 14 to 8 days befo­re depar­tu­re 70 %
    from 7 to 3 days befo­re depar­tu­re 80 %
    from the 2nd day befo­re depar­tu­re until the day of depar­tu­re or in the event of non-arri­val 90 % of the tour price; 
  2. b) Air packa­ge tours with sche­du­led or char­ter flights and tours not cover­ed by the afo­re­men­tio­ned point a)
    up to the 31st day befo­re depar­tu­re 20%
    from the 30th day befo­re depar­tu­re 25%
    from the 22nd day befo­re depar­tu­re 35%
    from the 15th day befo­re depar­tu­re 50%
    from the 8th day befo­re depar­tu­re 70%
    from the 2nd day befo­re depar­tu­re up to the day of depar­tu­re or in the event of non-arri­val 80% of the tour price; 

5.4. The customer/traveler shall in any case be at liber­ty to pro­ve to F&E that F&E has incur­red no dama­ge at all or signi­fi­cant­ly less dama­ge than the lump-sum com­pen­sa­ti­on deman­ded by F&E. A lump sum com­pen­sa­ti­on accor­ding to clau­se 5.3. shall be dee­med not to have been deter­mi­ned and agreed if F&E pro­ves that F&E has incur­red signi­fi­cant­ly hig­her expen­ses than the cal­cu­la­ted amount of the lump sum accor­ding to clau­se 5.3. In this case, F&E shall be obli­ged to spe­ci­fi­cal­ly quan­ti­fy and jus­ti­fy the com­pen­sa­ti­on clai­med, taking into account the expen­ses saved and the acqui­si­ti­on of any other use of the tra­vel services. 

5.5. If F&E is obli­ged to refund the tra­vel pri­ce as a result of a with­dra­wal, Sec­tion 651h (5) BGB remains unaffected. 

5.6. The sta­tu­to­ry right of the customer/traveler to demand from F&E, in accordance with Sec­tion 651 e BGB, that a third par­ty assu­mes the rights and obli­ga­ti­ons ari­sing from the packa­ge tra­vel con­tract ins­tead of the customer/traveler, shall remain unaf­fec­ted by the abo­ve con­di­ti­ons. Such a decla­ra­ti­on shall in any case be dee­med time­ly if it is recei­ved by F&E 7 days befo­re the start of the tour. 

5.7. It is stron­gly recom­men­ded that you take out tra­vel can­cel­la­ti­on insu­rance and insu­rance to cover repa­tria­ti­on cos­ts in the event of an acci­dent or ill­ness. This recom­men­da­ti­on also appli­es to cover for pan­de­mic-rela­ted risks. 

6. reboo­kings

6.1. The customer/traveler shall not be entit­led to make chan­ges to the tra­vel date, desti­na­ti­on, place of depar­tu­re, accom­mo­da­ti­on, type of board, mode of trans­port or other ser­vices (reboo­king) after con­clu­si­on of the con­tract. This shall not app­ly if the reboo­king is neces­sa­ry becau­se F&E has pro­vi­ded the customer/traveler with no, insuf­fi­ci­ent or incor­rect pre-con­trac­tu­al infor­ma­ti­on in accordance with Art. 250 § 3 EGBGB; in this case, the reboo­king is pos­si­ble free of char­ge. If, in other cases, a reboo­king is nevert­hel­ess made at the request of the customer/traveler, F&E may char­ge a reboo­king fee to the customer/traveler affec­ted by the reboo­king if the fol­lo­wing dead­lines are met. Unless other­wi­se agreed in indi­vi­du­al cases pri­or to the con­fir­ma­ti­on of the reboo­king, the reboo­king fee shall be € 26 per affec­ted tra­ve­ler until the start of the second can­cel­la­ti­on peri­od for the respec­ti­ve type of tra­vel in accordance with the abo­ve pro­vi­si­on in Sec­tion 5. 

6.2. Any reboo­king requests made by the customer/traveler after the dead­lines have expi­red, inso­far as they can be imple­men­ted at all, can only be car­ri­ed out after with­dra­wal from the packa­ge tra­vel con­tract in accordance with Clau­se 5 on the terms and con­di­ti­ons and simul­ta­neous re-regis­tra­ti­on. This does not app­ly to reboo­king requests that only incur minor costs. 

7. ser­vice not utilized

If the customer/traveler does not make use of indi­vi­du­al tra­vel ser­vices, which F&E was wil­ling and able to pro­vi­de in accordance with the con­tract, for reasons attri­bu­ta­ble to the customer/traveler, he/she shall not be entit­led to a pro rata refund of the tra­vel pri­ce, unless such reasons would have entit­led him/her to with­draw from or ter­mi­na­te the tra­vel con­tract free of char­ge in accordance with the sta­tu­to­ry pro­vi­si­ons. F&E shall endea­vor to obtain reim­bur­se­ment of the saved expen­ses from the ser­vice pro­vi­ders. This obli­ga­ti­on shall not app­ly in the case of com­ple­te­ly insi­gni­fi­cant services. 

8. with­dra­wal due to fail­ure to reach the mini­mum num­ber of participants

8.1. If the mini­mum num­ber of par­ti­ci­pan­ts is not rea­ched, F&E may with­draw from the con­tract in accordance with the fol­lo­wing provisions:

  1. a) The mini­mum num­ber of par­ti­ci­pan­ts and the latest date of receipt of the decla­ra­ti­on of with­dra­wal by F&E by the customer/traveler must be spe­ci­fied in the respec­ti­ve pre-con­trac­tu­al information
  2. b) F&E shall sta­te the mini­mum num­ber of par­ti­ci­pan­ts and the latest with­dra­wal dead­line in the tra­vel confirmation.
  3. c) F&E is obli­ged to inform the customer/traveler imme­dia­te­ly of the can­cel­la­ti­on of the trip if it is cer­tain that the trip will not be car­ri­ed out due to the mini­mum num­ber of par­ti­ci­pan­ts not being rea­ched. F&E may offer the customer/traveler alternatives 
  4. d) Can­cel­la­ti­on by F&E later than 4 weeks befo­re the start of the trip is not permitted.

8.2. If the trip is not car­ri­ed out for this reason, the customer/traveler will be refun­ded any pay­ments made towards the tra­vel pri­ce wit­hout delay; Sec­tion 5.5. appli­es accordingly. 

9. ter­mi­na­ti­on for beha­vi­oral reasons

9.1. F&E may ter­mi­na­te the packa­ge tra­vel con­tract wit­hout noti­ce if the tra­ve­ler per­sis­t­ent­ly dis­rupts the packa­ge regard­less of a war­ning from F&E or if the tra­ve­ler acts in breach of con­tract to such an ext­ent that the imme­dia­te ter­mi­na­ti­on of the con­tract is jus­ti­fied. This shall not app­ly if the con­duct in breach of con­tract is due to a breach of F&E’s duty to pro­vi­de information. 

9.2. If F&E can­cels the con­tract, F&E shall retain the right to the tra­vel pri­ce; howe­ver, F&E must allow the value of the saved expen­ses and the bene­fits that F&E obta­ins from any other use of the ser­vice not used, inclu­ding the amounts cre­di­ted by the ser­vice pro­vi­ders, to be offset.

10 Obli­ga­ti­ons of the customer/traveler

10.1. Tra­vel docu­ments The customer/traveler must inform F&E or the tra­vel agent through whom the tra­ve­ler has boo­ked the packa­ge tour if he/she does not recei­ve the neces­sa­ry tra­vel docu­ments (e.g. flight ticket, hotel vou­ch­er) within the peri­od com­mu­ni­ca­ted by F&E.

10.2. Noti­fi­ca­ti­on of defects / request for remedy

  1. a) If the trip is not pro­vi­ded free of tra­vel defects, the tra­ve­ler may demand redress.
  2. b) Inso­far as F&E was unable to reme­dy the situa­ti­on due to a cul­pa­ble fail­ure to report the defect, the tra­ve­ler may neither assert claims for a reduc­tion in pri­ce pur­su­ant to Sec­tion 651m BGB nor claims for dama­ges pur­su­ant to Sec­tion 651n BGB
  3. c) The tra­ve­ler is obli­ged to noti­fy F&E’s local repre­sen­ta­ti­ve imme­dia­te­ly of any defects. If an F&E repre­sen­ta­ti­ve is not available on site and is not con­trac­tual­ly obli­ga­ted, any tra­vel defects must be repor­ted to F&E at the cont­act point pro­vi­ded by F&E; infor­ma­ti­on on the avai­la­bi­li­ty of the F&E repre­sen­ta­ti­ve or its cont­act point on site shall be pro­vi­ded in the tra­vel con­fir­ma­ti­on. Howe­ver, the tra­ve­ler may also bring the noti­fi­ca­ti­on of defects to the atten­ti­on of the tra­vel agent through whom they boo­ked the packa­ge tour. 
  4. d) The repre­sen­ta­ti­ve of F&E is ins­truc­ted to take reme­di­al action if this is pos­si­ble. Howe­ver, he is not aut­ho­ri­zed to reco­gni­ze claims. 

10.3. Set­ting a dead­line befo­re ter­mi­na­ti­on If the customer/traveler wis­hes to ter­mi­na­te the packa­ge tra­vel con­tract due to a tra­vel defect of the type spe­ci­fied in Sec­tion 651i (2) BGB, inso­far as it is signi­fi­cant, in accordance with Sec­tion 651l BGB, the tra­ve­ler must first set F&E a reasonable dead­line for reme­di­al action. This shall only not app­ly if F&E refu­ses to reme­dy the defect or if imme­dia­te reme­dy is necessary. 

10.4. Dama­ge to and loss of bag­ga­ge
10.4.1. ground-based trips (hiking and cycling trips): 

  1. a) In the event of dama­ge or loss during the lug­ga­ge trans­por­ta­ti­on offe­red by F&E (lug­ga­ge trans­fer), F&E shall only be lia­ble if it is at fault and if the dama­ge is repor­ted imme­dia­te­ly upon occur­rence. Lia­bi­li­ty is limi­t­ed to a maxi­mum of € 200 per per­son; this does not app­ly if the dama­ge was cau­sed by F&E through gross negli­gence or intent. Lia­bi­li­ty is excluded if the maxi­mum weight of 20 kg is excee­ded or the lug­ga­ge con­tent is not per­mit­ted (fur­ther infor­ma­ti­on at www.feuer-eis-touristik.de/gepaeck-und- trans­fer regu­la­ti­ons) or for visu­al dama­ge and wear and tear to hand­les and wheels. Dama­ge must be repor­ted to F&E as soon as it occurs. 
  2. b) The trans­port of the cus­to­mer’s / tra­ve­ler’s own bicy­cles (e.g. in the cour­se of a pas­sen­ger and/or bicy­cle return trans­fer) — both during a trip and during trans­fers — is only pos­si­ble at the cus­to­mer’s / tra­ve­ler’s risk. The fix­a­ti­on set­tings on the trai­ler are adjus­ted to the tour ope­ra­tor’s bicy­cles, so that slight dama­ge, in par­ti­cu­lar dama­ge to the paint­work, may occur to third-par­ty bicy­cles. F&E is the­r­e­fo­re not lia­ble for typi­cal­ly trans­por­ta­ti­on-rela­ted minor dama­ge. This limi­ta­ti­on of lia­bi­li­ty also appli­es to third-par­ty trans­por­ta­ti­on and third-par­ty tours. Any dama­ge must be repor­ted to F&E imme­dia­te­ly after accep­tance of the trans­por­ted bicycle. 

10.4.2. Air travel:

  1. a) The tra­ve­ler is advi­sed that loss of, dama­ge to and delay of bag­ga­ge in con­nec­tion with air tra­vel must be repor­ted by the tra­ve­ler to the respon­si­ble air­line imme­dia­te­ly on site by means of a dama­ge report (“P.I.R.” Pro­per­ty Irre­gu­la­ri­ty Report) in accordance with avia­ti­on regu­la­ti­ons. Air­lines and F&E may refu­se reim­bur­se­ment on the basis of inter­na­tio­nal agree­ments if the dama­ge report has not been com­ple­ted. The dama­ge report must be sub­mit­ted within 7 days of deli­very in the case of dama­ged bag­ga­ge and within 21 days of deli­very in the case of delay. 
  2. b) In addi­ti­on, the loss, dama­ge or mis­rou­ting of bag­ga­ge must be repor­ted imme­dia­te­ly to F&E, its repre­sen­ta­ti­ve or cont­act point or the tra­vel agent. This does not release the tra­ve­ler from the obli­ga­ti­on to report the dama­ge to the air­line in accordance with 10.4.2. a) within the abo­ve deadlines. 

11. limi­ta­ti­on of liability

11.1. The con­trac­tu­al lia­bi­li­ty of F&E for dama­ges that do not result from inju­ry to life, limb or health and were not cul­pa­b­ly cau­sed is limi­t­ed to three times the tra­vel pri­ce. Any fur­ther claims under the Mont­re­al Con­ven­ti­on or the Air Traf­fic Act shall remain unaf­fec­ted by this limi­ta­ti­on of liability. 

11.2. F&E shall not be lia­ble for ser­vice dis­rup­ti­ons, per­so­nal inju­ry and pro­per­ty dama­ge in con­nec­tion with ser­vices that are mere­ly arran­ged as third-par­ty ser­vices (e.g. bro­ke­red excur­si­ons, sport­ing events, thea­ter visits, exhi­bi­ti­ons) if the­se ser­vices are express­ly and cle­ar­ly iden­ti­fied as third-par­ty ser­vices in the respec­ti­ve ser­vice descrip­ti­on and boo­king con­fir­ma­ti­on, sta­ting the iden­ti­ty and address of the bro­ke­red con­trac­tu­al part­ner, so that the tra­ve­ler can reco­gni­ze that they are not part of F&E’s packa­ge tour and other­wi­se the requi­re­ments of Sec­tions 651b, 651c, 651w and 651y BGB have been pro­per­ly met.

11.3. Howe­ver, F&E shall be lia­ble if and to the ext­ent that the breach of infor­ma­ti­on, cla­ri­fi­ca­ti­on or orga­niza­tio­nal obli­ga­ti­ons on the part of F&E has cau­sed dama­ge to the traveler.

12. asser­ti­on of claims, addressee

Claims pur­su­ant to Sec­tion 651i (3) No. 2, 4–7 BGB must be asser­ted by the customer/traveler against F&E. Claims may also be asser­ted via the tra­vel agent if the packa­ge tour was boo­ked via this tra­vel agent. The con­trac­tu­al claims lis­ted in Sec­tion 651 i (3) BGB shall beco­me time-bar­red after two years. The limi­ta­ti­on peri­od shall com­mence on the day on which the trip was due to end accor­ding to the con­tract. It is recom­men­ded that claims be asser­ted in text form. 

13. infor­ma­ti­on obli­ga­ti­ons regar­ding the iden­ti­ty of the ope­ra­ting air carrier

13.1. F&E shall inform the customer/traveler of the iden­ti­ty of the ope­ra­ting air carrier(s) for all air trans­port ser­vices to be pro­vi­ded as part of the boo­ked trip befo­re or at the latest at the time of boo­king in accordance with the EU Regu­la­ti­on on informing air pas­sen­gers of the iden­ti­ty of the ope­ra­ting air carrier.

13.2. If the ope­ra­ting airline(s) has/have not yet been deter­mi­ned at the time of boo­king, F&E is obli­ged to inform the customer/traveler of the air­line or air­lines that will pro­ba­b­ly ope­ra­te the flight. As soon as F&E knows which air­line will ope­ra­te the flight, F&E shall inform the customer/traveler.

13.3. If the air­line named to the customer/traveler as the ope­ra­ting air­line chan­ges, F&E shall inform the customer/traveler of the chan­ge imme­dia­te­ly and as soon as reason­ab­ly possible.

13.4. The “Black List” (air­lines ban­ned from using the airspace abo­ve the Mem­ber Sta­tes) drawn up in accordance with the EC Regu­la­ti­on is available on the F&E web­site or direct­ly at https://transport.ec.europa.eu/transport-themes/eu-air-safety-list_en and can be view­ed at the F&E offices.

14. pass­port, visa and health regulations

14.1. F&E shall inform the customer/traveler about gene­ral pass­port and visa requi­re­ments as well as health for­ma­li­ties of the coun­try of desti­na­ti­on, inclu­ding the appro­xi­ma­te dead­lines for obtai­ning any neces­sa­ry visas pri­or to con­clu­si­on of the con­tract, as well as any cos­ts and chan­ges the­re­to pri­or to departure.

14.2. The customer/traveler is respon­si­ble for obtai­ning and car­ry­ing the tra­vel docu­ments requi­red by the aut­ho­ri­ties, any neces­sa­ry vac­ci­na­ti­ons and com­pli­ance with cus­toms and for­eign exch­an­ge regu­la­ti­ons. Any dis­ad­van­ta­ges ari­sing from non-com­pli­ance with the­se regu­la­ti­ons, e.g. the pay­ment of can­cel­la­ti­on cos­ts, shall be bor­ne by the customer/traveler. This shall not app­ly if F&E has pro­vi­ded no, insuf­fi­ci­ent or incor­rect information. 

14.3. F&E shall not be lia­ble for the time­ly issu­an­ce and receipt of neces­sa­ry visas by the respec­ti­ve diplo­ma­tic repre­sen­ta­ti­on if the customer/traveler has com­mis­sio­ned F&E to obtain them, unless F&E has cul­pa­b­ly brea­ched its own obligations.

15. spe­cial regu­la­ti­ons in con­nec­tion with pan­de­mics (in par­ti­cu­lar the coronavirus)

15.1. The par­ties agree that the agreed tra­vel ser­vices shall always be pro­vi­ded by the respec­ti­ve ser­vice pro­vi­ders in com­pli­ance with and in accordance with the offi­ci­al requi­re­ments and con­di­ti­ons appli­ca­ble at the time of travel.

15.2. The customer/traveler agrees to obser­ve appro­pria­te usa­ge regu­la­ti­ons or rest­ric­tions of the ser­vice pro­vi­ders (e.g. 3G regu­la­ti­on) when using tra­vel ser­vices. F&E shall inform the customer/traveler of any exis­ting par­ti­ci­pa­ti­on or access rest­ric­tions pri­or to boo­king; the customer/traveler shall be respon­si­ble for com­pli­ance with the regu­la­ti­ons; any addi­tio­nal cos­ts for tests shall be bor­ne by the customer/traveler. In the event of typi­cal sym­ptoms of ill­ness occur­ring, the customer/traveler must inform F&E and the ser­vice pro­vi­der immediately. 

15.3. The abo­ve pro­vi­si­ons shall not affect the cus­to­mer’s rights under Sec­tion 651i BGB.

16. alter­na­ti­ve dis­pu­te reso­lu­ti­on; choice of law and juris­dic­tion agreement

16.1. With regard to the law on con­su­mer dis­pu­te reso­lu­ti­on, F&E points out that F&E does not par­ti­ci­pa­te in vol­un­t­a­ry con­su­mer dis­pu­te reso­lu­ti­on. If con­su­mer dis­pu­te reso­lu­ti­on beco­mes man­da­to­ry for F&E after the prin­ting of the­se tra­vel con­di­ti­ons, F&E will inform con­su­mers of this in an appro­pria­te form. “We would like to point out that the Euro­pean Online Dis­pu­te Reso­lu­ti­on Plat­form (ODR plat­form) will no lon­ger exist from 20.07.2025.”

16.2. For customers/travelers who are not natio­nals of a mem­ber sta­te of the Euro­pean Uni­on or Swiss citi­zens, the enti­re legal and con­trac­tu­al rela­ti­onship bet­ween the customer/traveler and F&E shall be gover­ned exclu­si­ve­ly by Ger­man law. Such customers/travelers may sue F&E exclu­si­ve­ly at the regis­tered office of F&E.

16.3. For legal actions brought by F&E against customers/travelers or con­trac­tu­al part­ners of the packa­ge tra­vel con­tract who are mer­chants, legal enti­ties under public or pri­va­te law or per­sons who have their domic­i­le or usu­al place of resi­dence abroad, or who­se domic­i­le or usu­al place of resi­dence is unknown at the time the action is brought, the place of juris­dic­tion shall be the regis­tered office of F&E.

© The­se tra­vel con­di­ti­ons are pro­tec­ted by copy­right;
Tour­Law Noll | Hüt­ten | Dukic Rechts­an­wäl­te, Munich | Stutt­gart, 2024

is a tour operator: 

Feu­er und Eis Tou­ris­tik GmbH
Com­mer­cial Regis­ter HRB 188720 Local Court Munich Regis­ter Court
Aut­ho­ri­zed repre­sen­ta­ti­ve: Wolf­gang Sarei­ter
Mühl­bach­weg 6
83700 Weiss­ach
Pho­ne +49 (0) 8022 — 66364–0
Fax +49 (0) 8022 — 66364–19
www.feuer-eis-touristik.de