Infor­ma­ti­on about your bike tour with Feu­er und Eis Touristik

Ever­y­thing you need to know about your bike tour with Feu­er und Eis Touristik.

All details on the itin­era­ry, ser­vices, choice of dates, pri­ces and online boo­king can be found in the tour descrip­ti­on on our web­site. Our ran­ge of cycle tours includes 

- Indi­vi­du­al bike tours with lug­ga­ge transfer

> Long-distance cycle rou­tes
> Cir­cu­lar tours
> Star cycle tours (loca­ti­on hotel)

Our indi­vi­du­al cycle tour offer is sup­ple­men­ted by a gui­ded cycle tour vari­ant as a par­ti­al vari­ant of the Lake Con­s­tance-Königs­see cycle path from Lin­dau to Lake Tegern­see. In a small group (max. 15 par­ti­ci­pan­ts) you go on tour accom­pa­nied by an expe­ri­en­ced cycle guide.

Most cycle tour par­ti­ci­pan­ts opt for a tour opti­on with included lug­ga­ge trans­fer from hotel to hotel.

Our bud­get-fri­end­ly indi­vi­du­al tours wit­hout lug­ga­ge trans­fer do not include lug­ga­ge trans­por­ta­ti­on from hotel to hotel. Par­ti­ci­pan­ts do not want to miss out on com­for­ta­ble hotel accom­mo­da­ti­on and opti­mal­ly pre­pared stage descrip­ti­ons, but trans­port their lug­ga­ge in pan­niers on their bike or in a small ruck­sack and thus bene­fit from the lower tour pri­ce (ruck­sack option). 

You can find a com­ple­te over­view of our cycle tour port­fo­lio at: www.feuer-eis-touristik.de/radreisen

Arri­val / Return journey

You are respon­si­ble for your own arri­val and depar­tu­re — plea­se note the rele­vant infor­ma­ti­on in your tra­vel docu­ments. The­re you will also find infor­ma­ti­on on par­king spaces at your tour start­ing point. 

What does the mini­mum num­ber of par­ti­ci­pan­ts mean?
  • In order to gua­ran­tee the best pos­si­ble qua­li­ty of ser­vice and pro­gram at an afforda­ble pri­ce, most of our tours are based on a mini­mum num­ber of par­ti­ci­pan­ts, which is sta­ted in the respec­ti­ve tour description.
  • The mini­mum num­ber of par­ti­ci­pan­ts does not have to be rea­ched per booking.
  • If you are unable to attend, we will inform you at least 4 weeks pri­or to the start of the tour about pos­si­ble alter­na­ti­ves or can­cel­la­ti­on (see also GTC: https: //www.feuer-eis-touristik.de/agb ).
Can I spe­ci­fy a cate­ring request?
  • During the online boo­king pro­cess, you will also be asked about your die­ta­ry requi­re­ments. We will pass on this non-bin­ding die­ta­ry request (vege­ta­ri­an, vegan, lac­to­se into­le­rance etc.) to all hotels. Plea­se note that addi­tio­nal cos­ts may have to be paid direct­ly on site. 
How does the lug­ga­ge trans­fer work?
  • With all indi­vi­du­al and gui­ded “lug­ga­ge trans­fer included” opti­ons, we trans­port your lug­ga­ge con­ve­ni­ent­ly from hotel to hotel.
  • This means you only cycle with a light day­pack or pan­niers and your suit­ca­se will be wai­ting for you when you arri­ve at your next hotel (from 16:00). On depar­tu­re from the hotel, lea­ve your lug­ga­ge at recep­ti­on by 09:00 at the latest — our lug­ga­ge trans­fer part­ner will then take it to your next accommodation. 
What are the bag­ga­ge regulations?
  • On our tours, only 1 pie­ce of lug­ga­ge per per­son weig­hing max. 20 kg is gene­ral­ly per­mit­ted. If the pie­ce of lug­ga­ge is hea­vier, we reser­ve the right to char­ge extra or not take it with us. 
  • We are hap­py to offer the opti­on of boo­king the trans­por­ta­ti­on of addi­tio­nal pie­ces of lug­ga­ge for an extra charge.

You will recei­ve all details on bag­ga­ge drop-off and return as well as lia­bi­li­ty infor­ma­ti­on in the event of bag­ga­ge dama­ge with your tra­vel docu­ments or at www.feuer-eis-touristik.de/gepaeckbestimmungen

Can I take the lug­ga­ge trans­fer to the next hotel if I want to skip a day?
  • For insu­rance reasons, we are unable to trans­port pas­sen­gers with our lug­ga­ge trans­fer service.
Can I bring my dog with me?
  • Your four-leg­ged fri­ends are wel­co­me on some of our cycle tours. You will find infor­ma­ti­on on whe­ther dogs are allo­wed next to the itin­era­ry of the rele­vant tour. All cycle tours that are pos­si­ble with dogs can be found at https://www.feuer-eis-touristik.de/radeln-touren-mit-hund/
Can I can­cel due to bad weather?
  • Yes, howe­ver, accor­ding to our gene­ral terms and con­di­ti­ons, can­cel­la­ti­on cos­ts are incur­red for this, which are not nor­mal­ly reim­bur­sed by tra­vel can­cel­la­ti­on insurance.
  • We also offer a “bad wea­ther alter­na­ti­ve” for some stages.
  • If a bike tour is not pos­si­ble due to bad wea­ther or snow­fall, we recom­mend con­ti­nuing to the next hotel by public transport.
Can I book an exten­si­on at the start/end point at short notice?
  • We would be hap­py to book addi­tio­nal nights for you befo­re or after the tour, pro­vi­ded the hotels still have availability.
When will I recei­ve the boo­king confirmation/invoice for my trip? 
  • As soon as you have boo­ked your trip, our tra­vel spe­cia­lists will start boo­king the hotels.
  • In order to ensu­re opti­mal orga­niza­ti­on, we wait for the indi­vi­du­al con­fir­ma­ti­ons from the hotels befo­re we send you the boo­king confirmation.
  • After boo­king your trip, you can sit back and relax until you recei­ve the boo­king con­fir­ma­ti­on within appro­xi­m­ate­ly two weeks.
What pay­ment opti­ons do I have?
  • For all our trips, you can choo­se whe­ther you want to pay by bank trans­fer, cre­dit card, Pay­pal or Apple Pay.
  • Cre­dit card pay­ments are made via an exter­nal pay­ment pro­vi­der so that data pro­tec­tion regu­la­ti­ons are com­pli­ed with. As soon as the pay­ment is due, you will recei­ve a pay­ment link from us by e‑mail.
When should I pay the depo­sit for the trip?
  • As soon as you recei­ve the boo­king confirmation/invoice by e‑mail, the depo­sit of 20% of the tour pri­ce is due.
  • The remai­ning 80% must be paid up to 4 weeks befo­re arrival.
  • The exact pay­ment dates, amounts and account details are lis­ted on all our invoices.
Is the­re a pack­ing list that I can use for guidance? 
What do I do if I have to can­cel the trip?
  • If you are unable to make the trip, we need you to inform us imme­dia­te­ly in wri­ting (by e‑mail).
  • We will then can­cel the rooms or, if appli­ca­ble, the enti­re boo­king in accordance with our Gene­ral Terms and Con­di­ti­ons and send you a can­cel­la­ti­on fee statement.
  • We recom­mend that you take out tra­vel insu­rance to ensu­re that you are cover­ed in the event of an emer­gen­cy. You can find infor­ma­ti­on on this at https://www.feuer-eis-touristik.de/reiseversicherung
What do I do if I fall ill during the trip and can­not con­ti­nue traveling?
  • We need imme­dia­te writ­ten infor­ma­ti­on from you if you have to can­cel your trip for health reasons.
  • If you have tra­vel insu­rance, you should go to the doc­tor at your cur­rent place of stay during your trip to obtain a medi­cal cer­ti­fi­ca­te and have the cos­ts of unu­sed ser­vices reim­bur­sed by your insu­rance company.
Is tra­vel can­cel­la­ti­on insu­rance alre­a­dy included?
  • Exclu­si­ve­ly, with Feu­er und Eis you recei­ve acci­dent and bicy­cle pro­tec­tion on all our trips, which is alre­a­dy included in the packa­ge. This is tra­vel acci­dent insu­rance. Fur­ther infor­ma­ti­on is atta­ched to your boo­king con­fir­ma­ti­on or can be found here: https: //www.feuer-eis-touristik.de/sorglos
What hap­pens in the event of seve­re storms or snow­fall during the tour?
  • We are in cont­act with num­e­rous local part­ners. If very seve­re storms, snow­fall etc. are repor­ted and your tour is signi­fi­cant­ly affec­ted, we will eit­her inform you direct­ly (e.g. by email) or your hotel will inform you of important chan­ges for the day, e.g. at breakfast. 
Does every tra­ve­ler recei­ve tra­vel documents?
  • Our tra­vel docu­ments are pro­vi­ded once per room.
  • If you would like to have the­se seve­ral times, we char­ge EUR 25 per package
I boo­ked the opti­on wit­hout lug­ga­ge trans­fer. Can I spon­ta­neous­ly book the lug­ga­ge trans­fer or half board?
  • This is pos­si­ble in most cases
  • You can rebook to our opti­on inclu­ding bag­ga­ge trans­fer sub­ject to our reboo­king fees in accordance with the Gene­ral Terms and Conditions.
How and when do I get my ren­tal bike?

If you have boo­ked a ren­tal bike, it will eit­her be deli­ver­ed to your first hotel on the start day or you can coll­ect it from our local ren­tal bike part­ner. You will find more detail­ed infor­ma­ti­on on this in the descrip­ti­on of the respec­ti­ve tour. 

Whe­re do I have to return my ren­tal bike?

This varies depen­ding on the tour. You can eit­her lea­ve your bike at your hotel or you have to bring it back to your start­ing point. You will find infor­ma­ti­on on this in the descrip­ti­on of the respec­ti­ve tour. 

How can I coll­ect Miles & More points with my booking? 

You are wel­co­me to sub­mit your invoice from Feu­er und Eis to Miles & More. You can do this easi­ly via the guest por­tal: https: //members.qiibee.com/feuer-und-eis/.

Valid for all new boo­kings made on the feuer-eis-touristik.de web­site, the­re is no retroac­ti­ve mileage cre­dit or mileage cre­dit on exis­ting bookings.

We can­not sub­mit the invoice for you, as you would have to log in with your Miles & More account.