FAQs about your crossing of the Alps

Ques­ti­ons and ans­wers about your crossing of the Alps with Feu­er und Eis Touristik

Ever­y­thing you need to know about crossing the Alps

For full details of the itin­era­ry, ser­vices, choice of dates, pri­ces and online boo­king, plea­se refer to the tour descrip­ti­on on our web­site at www.feuer-eis-touristik.de/alpenueberquerung-tegernsee-sterzing.

In order to be able to offer the right ser­vices for every hiker, you can choo­se bet­ween the fol­lo­wing vari­ants on the Alpi­ne crossing from Tegern­see to Sterzing:

with lug­ga­ge transfer

With this opti­on, you hike inde­pendent­ly and at your own pace, well pro­vi­ded with our detail­ed tra­vel docu­ments. The included lug­ga­ge trans­fer gives you the oppor­tu­ni­ty to enjoy all stages with a light daypack. 

Boo­king code: AU-TEG-STERZ-M-GEPAECK

Wit­hout Lug­ga­ge Transfer

Our bud­get-fri­end­ly tour opti­on does not include lug­ga­ge trans­fer from stage to stage. Par­ti­ci­pan­ts do not want to miss out on com­for­ta­ble hotel accom­mo­da­ti­on and opti­mal­ly pre­pared stage descrip­ti­ons, but trans­port their lug­ga­ge in their own ruck­sack and thus bene­fit from a lower tour pri­ce (ruck­sack option). 

Boo­king code: AU-TEG-STERZ-O-GEPAECK

Fügen-Ster­zing with lug­ga­ge transfer

For all par­ti­ci­pan­ts who pre­fer a shorter trip, we offer a sec­tion of the Tegern­see — Ster­zing Alpi­ne crossing. The last three stages from Fügen to Ster­zing can be hik­ed in five days. 

Boo­king code: AU-TEG-STERZ-SHORT

gui­ded

Accom­pa­nied by an expe­ri­en­ced hiking gui­de, you can mas­ter the crossing of the Alps in a small group (max. 15 par­ti­ci­pan­ts) wit­hout any worries. Here too, lug­ga­ge trans­por­ta­ti­on from hotel to hotel makes the hike easier. 

Boo­king code: AU-TEG-STERZ-GEF

with CHARME

The spe­cial fea­ture of this vari­ant are our luxu­rious hotels in the 4**** to ****Supe­ri­or cate­go­ry with a very spe­cial CHARME. Many of our CHARME hotels also offer rela­xa­ti­on in the well­ness area and spoil you with culina­ry high­lights. Of cour­se, this tour opti­on also includes lug­ga­ge transfer. 

Boo­king code: AU-TEG-STERZ-CHARME

fur­ther Alpi­ne crossings:

We also offer a varie­ty of other Alpi­ne crossings. A com­ple­te over­view of all rou­tes is available. 

What does the mini­mum num­ber of par­ti­ci­pan­ts mean?

In order to gua­ran­tee the best pos­si­ble qua­li­ty of ser­vice and pro­gram at an afforda­ble pri­ce, most of our tours are based on a mini­mum num­ber of par­ti­ci­pan­ts, which is sta­ted in the respec­ti­ve tour description.

The mini­mum num­ber of par­ti­ci­pan­ts does not have to be rea­ched per boo­king, but per start date.

If we are unable to reach you, we will inform you of pos­si­ble alter­na­ti­ves or can­cel­la­ti­on at least 4 weeks befo­re the start of the tour (see also GTC: feuer-eis-touristik.de/agb).

Can I spe­ci­fy a cate­ring request?

During the online boo­king pro­cess, you will also be asked about your die­ta­ry requi­re­ments. We will pass on this non-bin­ding die­ta­ry request (vege­ta­ri­an, vegan, lac­to­se into­le­rance etc.) to all hotels. Plea­se note that addi­tio­nal cos­ts may have to be paid direct­ly on site. 

Whe­re can I park during the crossing of the Alps?

For all tho­se crossing the Alps, the­re is a paid par­king lot in Mari­en­st­ein for approx. 35 EUR per week, loca­ted a litt­le out­side the tour start, as well as in the Kreuth dis­trict of Schar­ling for approx. 30 EUR. You will find detail­ed infor­ma­ti­on on this in the tra­vel docu­ments, which will be sent to you approx. 2–4 weeks befo­re arrival. 

How does the lug­ga­ge trans­fer work?

With all indi­vi­du­al and gui­ded “lug­ga­ge trans­fer included” opti­ons, we trans­port your lug­ga­ge con­ve­ni­ent­ly from hotel to hotel.

This means you only hike with a light day­pack and your suit­ca­se will be wai­ting for you when you arri­ve at your next hotel (from 16:00 at the ear­liest). When you lea­ve the hotel, lea­ve your lug­ga­ge at recep­ti­on by 09:00 at the latest — our lug­ga­ge trans­fer part­ner will then take it to your next accommodation. 

Do I have to bring my lug­ga­ge to the hotel on my own on the first hike on the day of arrival?

Regu­lar start wit­hout addi­tio­nal over­night stay at Lake Tegern­see:
We offer lug­ga­ge trans­port to the first hotel on the day of arri­val. Plea­se drop off your lug­ga­ge in the white Fire and Ice Alpi­ne Crossing trai­ler at Gmund-Fins­ter­wald sta­ti­on by 13:00 at the latest or, if you are arri­ving by car, in the trai­ler at the Mari­en­st­ein par­king lot. Unfort­u­na­te­ly, it is not pos­si­ble to drop off lug­ga­ge after 13:00. In this case we ask you to trans­port your lug­ga­ge to the hotel yourself. 

If you have boo­ked an addi­tio­nal over­night stay at Lake Tegern­see, e.g. in Gmund:
Plea­se bring your lug­ga­ge direct­ly to the hotel you have boo­ked on the day of your arri­val; your lug­ga­ge will be coll­ec­ted from the hotel the next day.

What are the bag­ga­ge regulations?

On our tours, only 1 pie­ce of lug­ga­ge per per­son weig­hing max. 20 kg is gene­ral­ly per­mit­ted. If the pie­ce of lug­ga­ge is hea­vier, we reser­ve the right to char­ge extra. 

We are hap­py to offer the opti­on of boo­king the trans­por­ta­ti­on of addi­tio­nal pie­ces of lug­ga­ge for EUR 40 per person.

You will recei­ve all details on bag­ga­ge drop-off and return as well as lia­bi­li­ty infor­ma­ti­on in the event of bag­ga­ge dama­ge with your tra­vel docu­ments or at feuer-eis-touristik.de/gepaeckbestimmungen

Can I take the lug­ga­ge trans­fer to the next hotel if I want to skip a day?

For insu­rance reasons, we are unable to trans­port pas­sen­gers with our lug­ga­ge trans­fer service.

Plea­se use public trans­port or a cab to get to the nea­rest hotel. We will be hap­py to assist you with the planning. 

Can I bring my dog with me?

Yes, your four-leg­ged fri­end is wel­co­me on indi­vi­du­al ver­si­ons (wit­hout a gui­de) of the Crossing of the Alps on the rou­te and in the hotels.

When boo­king, we requi­re the breed and weight of your dog, which we will pass on to the hotels.

Any cos­ts incur­red are not included in the packa­ge pri­ce and must be paid by you on site at the hotel. You can expect to pay approx. 30 EUR per dog per night. 

Plea­se note fur­ther important infor­ma­ti­on about tra­ve­ling with a dog at feuer-eis-touristik.de/wandern-mit-hund

Can I can­cel due to bad weather?

Yes, howe­ver, accor­ding to our gene­ral terms and con­di­ti­ons, can­cel­la­ti­on cos­ts are incur­red for this, which are not nor­mal­ly reim­bur­sed by tra­vel can­cel­la­ti­on insurance.

We also offer a “bad wea­ther alter­na­ti­ve” for some stages.

If a hike is not pos­si­ble due to bad wea­ther or snow­fall, we recom­mend con­ti­nuing to the next hotel by public transport.

Do I have to use public trans­port accor­ding to the program?

In some cases, the­re are no hiking trails on the indi­vi­du­al rou­tes, which is why you would have to walk on or next to main roads. We the­r­e­fo­re recom­mend using public transport. 

In addi­ti­on, the stage length/time has been cal­cu­la­ted so that you do not arri­ve at the hotel too late due to public transport.

What are the cos­ts for public trans­por­ta­ti­on during the tour?

For all indi­vi­du­al tours, wit­hout a gui­de, the cos­ts are approx. EUR 65 per person

The­se cos­ts are included in the gui­ded tour option.

Can I also hike the tour if I am not free from giddiness?

Yes, the­re are no via fer­ra­tas or expo­sed sec­tions on this tour.

The­re is one excep­ti­on on the third stage along Lake Achen­see. The­re the hiking trail is up to one meter nar­row and on the left side it goes downhill a few meters to the lake. It is pos­si­ble to bridge this part of the stage by boat across the Achen­see to the Gaisalm. 

How do I find my way around?

The rou­tes of the Alpi­ne Crossing are very well sign­pos­ted with an “Ü”.

You will recei­ve detail­ed rou­te descrip­ti­ons inclu­ding bad wea­ther alter­na­ti­ves, bus/train depar­tu­re times and maps with your tra­vel documents. 

We will also send you GPS data for your trip.

Can I book a 3‑bed room?

On request, we offer you the opti­on of boo­king a dou­ble room for tri­ple occu­p­an­cy. Plea­se note that this is not a ful­ly-fled­ged 3‑bed room and the third slee­ping opti­on is mere­ly an extra bed or a sofa bed. 

When will I recei­ve the boo­king confirmation/invoice for my trip?

As soon as you have boo­ked your trip, our tra­vel spe­cia­lists will start boo­king the hotels.

In order to ensu­re opti­mal orga­niza­ti­on, we wait for the indi­vi­du­al con­fir­ma­ti­ons from the hotels befo­re we send you the boo­king confirmation.

After boo­king your trip, you can sit back and relax until you recei­ve the boo­king con­fir­ma­ti­on within appro­xi­m­ate­ly two weeks.

What pay­ment opti­ons do I have?

For all our tours you can choo­se whe­ther you want to pay by bank trans­fer or cre­dit card.

Cre­dit card pay­ments are made via an exter­nal pay­ment pro­vi­der so that data pro­tec­tion regu­la­ti­ons are com­pli­ed with. As soon as the pay­ment is due, you will recei­ve a pay­ment link from us by e‑mail.

When should I pay the depo­sit for the trip?

As soon as you recei­ve the boo­king confirmation/invoice by e‑mail, the depo­sit of 20% of the tour pri­ce is due.

The remai­ning 80% must be paid up to 4 weeks befo­re arrival.

  • The exact pay­ment dates as well as the amounts and account details can be found on our invoice.
Is the­re a pack­ing list that I can use for orientation?

Yes, at feuer-eis-touristik.de/ausruestungsliste you will find an equip­ment list with all the important items that should not be miss­ing on your crossing of the Alps.

What do I do if I have to can­cel the trip?

If you are unable to make the trip, we need you to inform us imme­dia­te­ly in wri­ting (by e‑mail).

We will then can­cel the rooms or, if appli­ca­ble, the enti­re boo­king in accordance with our Gene­ral Terms and Con­di­ti­ons and send you a can­cel­la­ti­on fee statement.

In order to be cover­ed in the event of an emer­gen­cy, we recom­mend that you take out tra­vel insu­rance. You can find infor­ma­ti­on on this at feuer-eis-touristik.de/reiseversicherung

What do I do if I fall ill during the trip and can­not con­ti­nue hiking?

We need imme­dia­te writ­ten infor­ma­ti­on from you if you have to can­cel your trip for health reasons.

If you have tra­vel insu­rance, you should go to the doc­tor at your cur­rent place of stay during your trip to obtain a medi­cal cer­ti­fi­ca­te and have the cos­ts of unu­sed ser­vices reim­bur­sed by your insu­rance company.

Is tra­vel can­cel­la­ti­on insu­rance alre­a­dy included?

No, we will be hap­py to book the­se for you. You can find more infor­ma­ti­on at www.feuer-eis-touristik.de/reiseversicherung

Exclu­si­ve­ly with Feu­er und Eis, you recei­ve res­cue cover for all our trips, which is alre­a­dy included in the packa­ge. This is tra­vel acci­dent insu­rance. Fur­ther infor­ma­ti­on is atta­ched to your boo­king con­fir­ma­ti­on or can be found here: feuer-eis-touristik.de/sorglos

What hap­pens in the event of seve­re storms or snow­fall during the tour?

We are in cont­act with num­e­rous local part­ners. If very seve­re storms, snow­fall etc. are repor­ted and your tour is signi­fi­cant­ly affec­ted, we will eit­her inform you direct­ly (e.g. by email) or your hotel will inform you of important chan­ges for the day, e.g. at breakfast. 

Does every tra­ve­ler recei­ve tra­vel documents?

Our tra­vel docu­ments are pro­vi­ded once per room.

If you would like to have the­se seve­ral times, we char­ge EUR 20 per package

I have boo­ked the opti­on wit­hout lug­ga­ge trans­fer. Can I spon­ta­neous­ly book the lug­ga­ge trans­fer or half board? 

This is gene­ral­ly not possible

Sub­ject to avai­la­bi­li­ty, you can rebook to our opti­on inclu­ding lug­ga­ge trans­fer and half board, sub­ject to our reboo­king fees in accordance with our Gene­ral Terms and Conditions.

What do I do if I have to can­cel the trip?

If you are unable to tra­vel, we need you to inform us imme­dia­te­ly in wri­ting (by e‑mail).
We will then can­cel the rooms or, if appli­ca­ble, the enti­re boo­king in accordance with our Gene­ral Terms and Con­di­ti­ons and send you a can­cel­la­ti­on fee state­ment.
We recom­mend that you take out tra­vel insu­rance to ensu­re that you are cover­ed in the event of an emer­gen­cy. You can find infor­ma­ti­on on this at https://www.feuer-eis-touristik.de/reiseversicherung

Our can­cel­la­ti­on cos­ts:
up to 30 days befo­re depar­tu­re 25 %
from 29 to 15 days befo­re depar­tu­re 50 %
from 14 to 08 days befo­re depar­tu­re 70 %
from 07 to 03 days befo­re depar­tu­re 80 %
from the 2nd day befo­re depar­tu­re until the day of depar­tu­re or in case of no-show 90 % of the tour price;