Start your trip well informed and with absolute peace of mind. Our travel documents are designed so that you receive everything you need in a small felt bag. This ensures that you can conveniently take everything you need with you and always have it to hand. Whether it’s your vouchers for the upcoming overnight stays, the route descriptions for the day’s stages or the informative folder with the most important sights and places to stop for refreshments — you can look forward to your upcoming trip without a care in the world.
We are always behind keeping our travel documents as up-to-date as possible. Together with local partners and our group guides, all documents for the various tours are individually created and personalized. The content and scope of the individual travel documents are different for each tour, so we guarantee not to overwhelm you with unnecessary information, but to limit it to the most important information. Please note that we can only guarantee our fire and ice standard for our own tours.
Your travel documents, compact in a felt bag
Detailed maps and all important information.
Our travel consultants always endeavour to have your personalized travel documents ready up to two weeks before your departure.
In exceptional cases, partner tours may currently be subject to shorter delivery times, but we make every effort to ensure that our partners meet our deadlines.
As a rule, one travel document bag is sent per room. You are welcome to request an additional bag from our travel consultants for a fee of EUR 16 per set.
In addition to our route descriptions and maps in classic paper form, modern smartphones can also provide you with digital support. By using special apps, GPS-based map and route material is made available for easy navigation. In general, our detailed route descriptions and map material are completely sufficient for optimal orientation on your tour. However, if you would like to use additional GPS-GPX data via smartphone app or GPS device, you can download the corresponding data from us free of charge. Please note that additional charges may apply when using the app.
Further information and download of the most important tours at www.feuer-eis-touristik.de/gps-daten
If your tour is not listed, please send us a short e‑mail to info@feuer-eis-touristik.de stating the tour you have booked or your booking number/invoice number. We will then send you your personal download link in a separate e‑mail.
If you decide spontaneously to start your journey and there is not enough time to send you your travel documents in time, they will be left for you at the reception of your first overnight stay.
We send our travel documents as standard by parcel via the DHL postal service.
If this is the case, we would like to apologize in advance. If you notice that something is missing, please contact our travel consultants, who will take care of it immediately.